RETURNS AND CLAIMS
If the purchased product does not meet our customers’ expectations, we offer the possibility of a return.
Below, we provide detailed information about the return conditions and the various available return options.
RETURNS
In accordance with applicable law, you have 14 days to return the purchased goods.
To withdraw from the contract and return a product purchased from us, please follow the steps below:
1. RETURN FORM
Please complete the return form and include it in the parcel.
Download the form here:
2. RETURNING THE PRODUCT
Please send the product back together with all its accessories.
Each returned item should be properly packed and secured, in its original and undamaged packaging.
3. SHIPPING ADDRESS
You may return the parcel to the following address:
VAIRA WERONIKA WÓJCIK
MAZOWIECKA 12/36
00-048 WARSAW
POLAND
T: +48 571 863 593
E: hi@vaira.pl
COMPLAINTS / CLAIMS
To submit a complaint, please follow the steps below:
1. CLAIM FORM
Please complete the claim form and include it in the parcel.
The document should contain the following information: full name, e-mail address or correspondence address, phone number, product number, reason for the complaint, date of purchase, and the date when the defect occurred.Download the form here:
2. RETURNING THE PRODUCT
When submitting a complaint, please return the product together with all its accessories and a copy of the purchase invoice.
3. SHIPPING ADDRESS
The claimed product should be sent to the following address:
VAIRA WERONIKA WÓJCIK
MAZOWIECKA 12/36
00-048 WARSAW
POLAND
T: +48 571 863 593
E: hi@vaira.pl
